Full View | Selected Criteria

Tool Information
Title	Framework Guidelines for Addressing Workplace Violence in the Health Sector
Settings	Workplace
MHP Steps	Follow Up \| Preparation \| Implementation \| Needs Analysis
URL	http://www.who.int/violence_injury_prevention/injury/work9/en/print.html
Languages	English \| French \| Russian \| Spanish
Tool Description	The Guidelines are intended to support all those responsible for safety in the workplace, be it governments, employers, workers, trade unions, professional bodies or members of the public. The tool guides you through the complexity of issues to be considered when developing anti-violence policies and strategies for all work-settings in the health sector. Both physcial and mental violence is covered.
Application in the Field	Applied internationally
Stage of Development	Well established
Evaluation and Research	Studies/Technical Data available
Beneficiary Involvement in Design	Descriptor not applicable
Evaluation	Unknown
Available Formats	Soft Copy
Free	Yes
Restrictions on Use	No
Tool Focus	Organisation
Tool Type	Guidelines Codes of Practice
Download(s)

Contact Details
Contact Name	Ms Christiane Wiskow
Organisation Name	ILO/WHO
Email	sector@ilo.org
Address	4, Route des Morillons Geneva 22, 1211
Country	Switzerland

ICF Core Set

ICF - Core Set

b - Body Functions
	Code	Element
Selected	b122	Global Psychosocial Functioning
Selected	b152	Emotional Functioning

d - Activities and Participation **[General Reference]**
	Code	Element
Selected	d240	Handling Stress and Other Psychological Demands
Selected	d310, d315, d325, d330, d335,	Effective Communicating
Selected	d710, d720,	Basic and Complex Interpersonal Interactions
Selected	d730, d740, d750, d770	Relationships - Strangers, Formal, Informal Social, Intimate

e - Environmental Factors
	Code	Element
Selected	e310, e315, e320, e325, e330, e340, e355, e360	Physical and Emotional Support
Selected	e410, e415, e420, e425, e430, e440, e450,e455	Attitudes of individuals

ICD10 - ICD10
	Code	Element
Selected	FGP	General Population

Mental Health and Promotion Categories

Or1 - Policies

Or11 - Health and Safety **[General Reference]**
	Code	Element
Selected	Or11.4	Anti-Bullying and Anti-Harassment

Or15 - Training and Development **[General Reference]**
	Code	Element

Or2 - Enablers

Or21 - Ethos/ Culture
	Code	Element
Selected	Or21.5	Interaction Climate
Selected	Or21.6	Social Atmosphere
Selected	Or21.7	Bullying and Harassment/Abuse

Or23 - Management Style
	Code	Element
Selected	Or23.1	Participative
Selected	Or23.2	Supportive
Selected	Or23.5	Management Leadership of MHP

Or24 - Staff
	Code	Element
Selected	Or24.7	Partnerships - Management and Staff
Selected	Or24.8	Involvement in Change

Or3 - Processes/ Implementation

Or31 - Organisational Processes **[General Reference]**
	Code	Element
Selected	Or31.2	Job Design
Selected	Or31.4	Shift Work
Selected	Or31.6	Flexible Work Patterns/ Work-Life Balance
Selected	Or31.7	Work Organisation
Selected	Or31.14	Communications Practice
Selected	Or31.16	Health and Safety Hazard Control

Or32 - Health Promotion Processes **[General Reference]**
	Code	Element
Selected	Or32.2	Health Planning
Selected	Or32.4	Risk Assessment

En1 - Infrastructure

En11 - Physical Environment **[General Reference]**
	Code	Element
Selected	En11.1	Buildings
Selected	En11.2	Exposures

En12 - Facilities
	Code	Element
Selected	En12.3	Support of Health Promotion Facilities

En14 - Workstations **[General Reference]**
	Code	Element
Selected	En14.1	Physical Ergonomics
Selected	En14.2	Cognitive Ergonomics

En3 - External Environment

En31 - External Resources
	Code	Element
Selected	En31.3	Counselling
Selected	En31.6	Occupational Health Services

En32 - Public Policies
	Code	Element
Selected	En32.1	Health and Safety
Selected	En32.2	Public Health

Pr1 - Generic Programmes

Pr11 - Physical Health Promotion Programmes **[General Reference]**
	Code	Element
Selected	Pr11.4	Health and Safety Interventions

Pr12 - Occupational Health Programmes
	Code	Element
Selected	Pr12.1	Anti - Bullying, - Harassment - Abuse

Pr13 - Mental Health Promotion Programmes **[General Reference]**
	Code	Element

Pr16 - Diversity Management Programmes **[General Reference]**
	Code	Element

Pr17 - Life Long Learning & Training Programmes
	Code	Element
Selected	Pr17.2	Personal Development
Selected	Pr17.5	Raising Self Awareness
Selected	Pr17.7	Problem Solving & Decision Making
Selected	Pr17.8	Social Competence

Pr2 - Targeted Programmes

Pr21 - Diversity Groups **[General Reference]**
	Code	Element

Pr3 - Programmes for at Risk Individuals

Pr32 - Support Programmes
	Code	Element
Selected	Pr32.2	Counselling